Results for CX

Riverbed Improves ‘Digital Experience Management’ with Latest SteelCentral Update

Riverbed Technology is looking to bring more science – and less black arts – to the best ways to deliver high-quality digital experience. The latest update to SteelCentral aims to let companies do better troubleshooting all parts of the digital experience.

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Customer Experience is King for App Success; Monitoring Strategies Need To Adjust

A satisfying customer experience far outweighs all other metrics for app success.  That said, a survey from BigPanda finds it is getting more difficult for IT to effectively monitor apps and systems.  IDN looks at BigPanda’s survey – and suggestions to bridge this gap.

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U.S. Postal Service Goes To Secure Cloud with HP, SecureKey

The U.S. Postal Service will move to the cloud to host a new authentication infrastructure using SecureKey Technologies Inc. and HP Enterprise Services.  The secure cloud project is under the Uncle Sam’s Federal Cloud Credential Exchange (FCCX), which provides access to numerous federal agencies.

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Oracle Explores the ‘Next Frontier’ for BPM: Mobile Customer Experience

The rush to mobility is also fueling a not-so-quiet revolution in BPM, where companies are looking to improve customer experiences – not just their internal processes. Oracle Corp. is working on best practices and technologies to let firms leverage BPM, SOA and mobile skills for smarter, customer-friendly apps that improve how customers and companies interact. IDN speaks with Oracle’s Ajay Khanna.

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Talend Integration Factory Brings Open Source Messaging, Integration

Talend, a global open source software company, has released the Talend Integration Factory, a production-ready distribution of the Apache Camel open source project that gives developers message mediation and routing capabilities.

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FuseSource Takes Apache-Based Open Source Integration on the Road

FuseSource Corp., an open source integration and messaging firm backed by leaders and founders key middleware Apache Software Foundation projects, is taking to the road in US and the U.K to discuss Apache-based open source integration at top events for software devs and architects.  See the experts and where’s they’ll be speaking.

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FuseSource Hosts CamelOne Conference; May 24-26 in Washington, D.C.

FuseSource Corp., a provider of Apache-based open source integration and messaging solutions, will host the first CamelOne Conference May 24-26, 2011, at the Westin Arlington Gateway, Arlington, Va.

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FuseSource Goes Independent for Open Source Integration, Messaging

In a sign of the maturing of open source middleware, FuseSource Corp., a unit of Progress Software, is going independent.  FuseSource will continue to offer open source integration and messaging software, tools, training, and consulting based on Apache ServiceMix, Camel, MQ messaging and other middleware-related projects.  

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